Portfolio

• Hosted a strategy session to dream about the next five years and what she will have accomplished. 

• Partnered to prioritize work threads (business seeds) based on readiness, impact, and timing (what can be aligned to create natural momentum). 

• Created a workbook for an upcoming event, a leave-behind, and a study guide to complement the event and ensure the clients have the materials to increase comprehension and refresh their memory when helpful

• Produced a roadmap for all tactical steps, allowing the client to take one small step at a time toward their goal

• Devised a strategy for growing the team: Now that we know what needs to be done, what don't you want to do? And when we hand it to someone else to do - what materials do they need?  Those details + chat GPT create a great project scope to outsource. 

• Hosted a strategy session to discuss & ideate on what exists today, what the future looks like, what things are easy, and what things will take more effort to grow

• Partnered to prioritize work threads (business seeds) based on level of effort, impact, profitability, and readiness, What needs to be on the front burner, when it will move to the back burner, etc.. 

•  Tactically approached the first work thread project with a project plan, identifying blockers and resources needed, and then executed it (I can't tell you what it is yet, but I will this spring!)

• Partnered to start the platform selection process, preparing a beta test for friends & family for platform finalists to make the best decision for the product users

• Produced a roadmap for all tactical steps, allowing the client to take one small step at a time  towards their goal

• Hosted a strategy session to see and document what's ahead in a clear and sharable way to align the team and marketing

• Partnered to prioritize work threads (business seeds) based on level of effort, impact, profitability, and readiness,

•  Tactically approached the first work thread project with a project plan, identifying blockers and resources needed, and then executed it (I can't tell you what it is yet, but I will this spring!)

• Served as "the most difficult customer" to answer the pointy questions about how, why, what's in it for me, when, who, where, and all the other very specific questions. 

Partnered with a CEO to bring a wellness platform to market

• Created a personalized, and flexible go-to-market strategy with various budgeting options

• Created a comms plan for friends & family, user testing, launch & beyond

• Created a Biz Ops plan to map out decisions needed, dependencies and blockers, and stay on task for an aggressive timeline

• Led weekly meetings to ensure milestones were being delivered in a timely manner

Led the establishment and implementation of essential business processes and operational systems for a growing team, including HR, payroll, compliance, and onboarding initiatives, ensuring a seamless transition and readiness for future team expansions.

• Collaborated with a small team to establish and implement business processes, team norms, and effective ways of working.

• Implemented Google Workspace, shared drives, calendars groups

• Scoped, implemented, and managed various tools including Gusto for Payroll, Pave for comp planning,  and an intranet to share mandated information with new employees

• Crossed the first employee threshold by setting up essential systems including payroll, HRIS, and employee accounts with CA and IRS.

• Developed and executed a comprehensive People Ops manual to facilitate the smooth transition of functions to new teams.

• Registered for DUNS and established crucial compliance measures such as workers' comp, 401(k) plans, and T&E policies.

• Created and rolled out policies, including IIPP (Injury and Illness Prevention Program), and developed an intranet for mandated posters and remote employee safety checklists.

• Designed and implemented onboarding and orientation checklists to streamline the new hire process and ensure compliance.

• Created and served as CS Function, implementing a cs tool, ops manual, and communication cadences (including Monthly Business Review)

• Created, proposed, and executed a change management and comms strategy leveraging available comms channels, weaving relevant content into employee interactions to both inform and build muscle memory for where to find information in the future

• Conducted a Job Description Revamp, pulling content and perspective from existing job postings, career leveling guides, recruiters, comp team, and organizational SMEs to create new job descriptions for all roles and validate with SMEs throughout the business

• Evaluated the New Hire Journey from offer to onboarding, implementing geo-specific efficiencies through Workday automation

• Document all areas of engagement for People Organization and assign ownership through a RACI exercise

• Build a Global Employee Handbook with appendices for Countries, jurisdictions, and municipalities

• Created organizational microsites with all relevant links & processes for the organization to reference as a source of information and truth.

• Created process, workflows, documentation to track and expedite $13.5m in various types of expenditures <12 months navigating various internal teams (Procurement, Strategic Sourcing, Ethics & Compliance, Legal, InfoSec, Privacy, FP&A, Pro Unlimited).

• Partnered with Trust Policy & programs teams to open/fill vacant roles in the most efficient way possible by having job descriptions pre-approved, interviewers and questions dialed in to reduce time to fill

• Created an Onboarding experience for FTE & Contractor new joiners to set the stage, understand the org and how best to ramp up.

• Managed internal source of truth for Org Headcount, Contractors & Open Reqs and offered data for various planning, strategy initiatives. 

• Partnered with Organizational Psychologist to evaluate org specific behaviors, competencies, drivers and motivators in order to refresh interview question library and repurpose for skill evaluations, development opportunities, etc.

• Built OKR Hub to centralize organizational OKRS and map them to strategic priorities, projects, initiatives and metrics

• Managed headcount data through reorganization, ensuring all data was accurate in all upstream systems

• Created various infrastructure related tools for scalability including but not limited to Asana board with templates/checklists, team roster, distribution lists, shared drives, microsites, etc.

• Hired, managed, developed, and promoted HR Operations employees on a small team.

• Implemented all the necessary processes and reporting required of a company that has crossed the 100 employee threshold.

• Selected and implemented an HRIS (WorkforceNow) pulling from various on-prem and cloud-based environments to build out the source of truth, including employment history, Benefit connections, Dashboards, and reports. 

• Compliantly onboarded, offboarded and managed employee relations and their data/documents remotely. 

• Operationally supported comp planning/review cycles, engagement surveys, performance check-ins, D&I metrics, attrition analysis, and all kinds of reports. 

• Created a London subsidiary, including infrastructure/employment documents/onboarding/processes, then onboarded 16 UK employees within a year.

• Facilitated the People portion of SOC 2 certificates and client audits.

• Created Contact Tracing Policy and Notification protocol as a post-COVID Return to Work policy. 

• Created infrastructure and process to pivot to 100% remote onboarding as a response to COVID-19 while maintaining an above 90% satisfaction rating, have since onboarded more than 100 people with no office visits. 

• Created and launched Career Path Matrices for 25 roles and six grades within the products organization through collaborating with Leaders & Hiring Managers. Created a multi-channel comms plan for rollout (including an informational video with the VP HR and EVP of Products org). 

• Created and launched a technical mentor program for top-performing, nominated, technical, self-identifying women within the Products Organization. 

• Created v2 of a Delivery and Release Excellence (a program to reward and recognize critical releases) where a software release was necessary, bringing visibility, recognition, and rewards to team members and MVPs. 

• Program managed our presence at Grace Hopper Conference for the products organization, sending 50 people and bringing back Lunch & Learns, blogs, and pictures for internal-facing culture pieces (FY17 & FY18). 

• Co-manage Intern Innovation Pod Program (10 pods, 40 interns) to bring our interns together in teams to focus on a project for the duration of their internship, supported by team managers and mentors, bringing visibility to the program through internal and external comms and blogs. 

• Revamped Products Organization Intranet to include People, Culture & Talent pages, Onboarding, Organizational pages, Program pages, Career Path Matrices, Resources, Experiments, and more. 

• Initiate the FY19 Tech Women program, where we host emerging leaders in STEM from Africa, Asia, and the Middle East and pair them with mentors who will support their growth, expand their network, and be inspired by knowledge sharing.

• Created a program around departmental hiring efforts by working cross-organizationally to create structure, process documentation, and reporting. Developed new channels for obtaining talent and implemented panel interviewing to build interview skills while building trust and strengthening team relationships. Created and implemented communication cadences (weekly sync meetings, status emails). 

• Revamped Vendor Engagement Process by developing relationships with cross-organizational stakeholders (Procurement, GSO, Corp Apps, and Managers), created process documentation, status update cadences, and wiki pages to track vendor lifecycle while developing best practices with managers. 

• Created transparency, awareness, and efficiency around the CapEx process by working cross-organizationally to identify and solve for areas of friction and delay, document processes, and set expectations accordingly.

• Organized, tracked, and managed department Forecast and Budget, including sub-department budgets within. 

• As Chief of Staff of an 85-person org in 4 countries, I drove weekly sync-up/portfolio reviews, partnered with peer and dependent organizations for broader initiatives, tracked Capex/Opex time and organizational goals, facilitated weekly staff meetings, quarterly All Hands, and biz ops. 

• As Program Manager, I created mature, successful programs around complicated, cross-organizational, global initiatives including but not limited to BCP certification for the entire technology stack, Tech-Refresh/Recycle, CapEx forecast/delivery communications, End-of-life for products, reducing Tech Debt, and updating all runbooks on a regular cadence.